Now at Two Locations!
Visit Us
@The Gotham
2000 N 2nd st C-1
(the corner of W Norris and N 2nd)
Hours
Mon-Fri: 7:30am - 4:00pm
Sat & Sun: 8:00am - 4:00pm
Visit Us
@Rittenhouse
120 S. 18th st
(near 18th and Sansom)
Hours
Mon-Fri: 7:00am - 7:00pm
Sat: 8:00am - 7:00pm
Sun: 8:00am - 6:00pm
Contact Us
Please fill out the form below
See or Privacy Policy for details on how we handle your information
TheJawn@thegroundcpg.com
(215) 867-4581
*Call or text
2000 N 2nd st C-1
Philadelphia, PA 19122
Return Policy
Return Policy for The Ground Coffee, Plants and Gifts LLC:
Thank you for shopping at The Ground Coffee, Plants, & Gifts. We value your patronage and want to ensure your satisfaction with our products. Below is our return policy, which outlines the terms and conditions for returns and exchanges:
Plants Sales:
All plant sales are considered final. Due to the delicate and perishable nature of plants, we regret that we cannot accept returns or exchanges on plant purchases. We take great care in providing healthy and vibrant plants, but we encourage customers to thoroughly inspect their chosen plants before making a purchase.
Retail Purchases:
For retail items other than plants, we offer an exchange policy within 30 days of the original purchase date. If you are not completely satisfied with your non-plant retail purchase, you may exchange it for store credit of equal value.
Eligibility for Exchanges:
To be eligible for an exchange, the following conditions must be met:
a. The item must be in its original condition and packaging.
b. Proof of purchase (receipt or order confirmation) is required.
c. The exchange request must be made within 30 days from the date of purchase.
Excluded Items:
The following items are not eligible for exchange:
a. Plants: As stated above, all plant sales are final and cannot be exchanged.
b. Consumable items: Any food, beverages, or perishable goods.
c. Gift cards: Gift cards are non-refundable and cannot be exchanged for cash or credit.
Exchange Process:
If you wish to exchange a non-plant retail item, please follow these steps:
a. Bring the item to our store along with the original receipt or order confirmation within 30 days of purchase.
b. Our staff will inspect the item to ensure it meets the eligibility criteria.
c. Once approved, you will receive store credit for the value of the exchanged item.
Store Credit:
Store credit issued for exchanges can be used to purchase any items available in our store. It will be valid for a period of 6 months from the date of issue.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will assess the situation and offer an appropriate resolution, such as a replacement or refund, depending on the circumstances.
Refunds:
Please note that we do not offer cash refunds for any purchases.
Changes to the Policy:
We reserve the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
By shopping at The Ground Coffee, Plants, & Gifts, you agree to adhere to the terms and conditions outlined in this return policy. If you have any questions or require further clarification, please don't hesitate to reach out to us.
Thank you for choosing The Ground Coffee, Plants, & Gifts. We appreciate your understanding and cooperation. Happy shopping!
Privacy Policy for Mobile Number Collection & Use
Effective Date: 01/01/2025
Last Updated: 02/01/2025
The Ground Coffee, Plants and Gifts LLC ("we," "our," or "us") is committed to protecting your privacy. This policy outlines how we collect, use, and protect your mobile number when you provide it through our website or other digital platforms.
1. Information We Collect
When you provide your mobile number to us, we may collect the following types of information:
Your phone number
Your consent preferences (e.g., opt-in for SMS marketing or order updates)
Your interaction with our messages, including opens and click-throughs
We do not sell or share your mobile number with third parties for marketing purposes. We implement strict access controls and regularly audit our systems to prevent unauthorized sharing of your data.
2. How We Use Your Mobile Number
We collect and use your mobile number for the following purposes:
To send transactional messages, such as order confirmations, appointment reminders, and customer service updates.
To improve our communication and ensure compliance with mobile carrier regulations.
3. Opting In & Out of Communications
By providing your mobile number, you consent to receive messages from The Ground Coffee, Plants & Gifts via SMS or MMS.
You may opt out at any time by replying STOP to any message you receive.
Standard message and data rates may apply based on your carrier’s policies.
4. Data Security & Protection
We take the security of your data seriously and implement industry-standard measures to protect your mobile number from unauthorized access, disclosure, or misuse.
5. Third-Party Services
We do not sell, rent, or share your mobile number with external organizations for marketing or advertising purposes. However, we may use trusted third-party service providers to facilitate communication, such as sending SMS notifications or order updates.
To ensure your privacy and security, we require all third-party service providers to adhere to strict confidentiality and data protection standards. These providers are only permitted to use your information for the specific services they perform on our behalf and are prohibited from sharing or using your data for any other purpose.
We implement safeguards, including contractual agreements and compliance monitoring, to ensure that all third-party providers meet or exceed industry privacy and security requirements.
6. Compliance with Regulations
Our mobile communications comply with:
TCPA (Telephone Consumer Protection Act) – Ensuring consent-based messaging.
CTIA Guidelines – Following carrier compliance for SMS marketing.
Other applicable federal and state laws.
7. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in carrier requirements or legal obligations. The updated policy will be posted on our website with the effective date.
8. Contact Us
For any questions or concerns regarding this privacy policy, please contact us at TheJawn@thegroundcpg.com or call 215-867-4581